Frequently Asked Questions


What should I do in a crisis?

National Suicide Prevention Lifeline (USA)

Phone/Text: 988 lifeline.org

24/7 support for individuals in distress or crisis.

Crisis Text Line

Text: HOME to 741741 (USA)

Free 24/7 text support for people in crisis.

SAMHSA National Helpline

Phone: 1-800-662-HELP (1-800-662-4357)

Confidential information and referrals for mental health and SA

National Alliance on Mental Illness (NAMI)

Phone: 1-800-950-NAMI (1-800-950-6264)

Provides support and resources

Emergency Services

Phone: 911 (USA)

In an immediate emergency, call 911

Local Hospitals and Emergency Rooms

If you or someone you know is in immediate danger, visit the nearest hospital or emergency room.

Veterans Crisis Line

Phone: 988 (Press 1) or Text: 838255

Support for veterans and their families in crisis.

Additional Resources

Find a Therapist: Use directories such as Psychology Today or TherapyDen to locate mental health professionals.

What if I am unhappy with the service?

  • Good question! Please share your specific concerns or issues by contacting our support team. Your feedback helps us improve our services.

What happens after the Free Trial?

  • If you signed up for the free trial and don’t want to commit to a paid package, cancel before the end of the trial.

Can I cancel my VIP membership in the middle of the subscription?

  • We hope you enjoy your membership! If you need to cancel your paid subscription, you can. Once you cancel, you can continue to use the remaining days left on your membership.

Is Miindspace a substitute for therapy?

  • No, Mindspace is not a substitute for therapy or mental health treatment. Our service is intended for informational purposes only.

What types of questions can I ask?

  • You can ask a wide range of questions related to mental health, including coping strategies, resources, and general information about mental wellness.

How quickly can I expect a response?

  • Response times may vary, but we aim to provide answers within 24-48 hours.

Who are the professionals answering my questions?

  • Our team consists of doctors in clinical and forensic psychology and other qualified mental health professionals with expertise in various areas of mental health. We are not equipped to address self-harm or other life-threatening behaviors.

Can I ask follow-up questions?

  • Yes, you can ask follow-up questions based on the responses you receive, as long as they fall within your package limits.

I signed up, now what?

  • After you sign up, submit your question. In the subject line, please include the topic of your question. Allow 24-48 hours for a response; we will reply to the email address you provided during submission. Once you receive your answer, please do not reply to that email. If you need to submit a follow-up question, please do so through your account portal using the same question title.

What if I want to submit more than one question at once?

  • Please submit your questions through your account portal to ensure a smooth process.